Responsible Gaming

Pistolo is committed to providing a safe and responsible gambling environment. Casino games and sports betting should always be treated as entertainment and never as a way to earn money or recover financial losses.

We encourage every player to stay aware of the time and money spent on gambling, set personal limits and take a break whenever playing stops being enjoyable or starts affecting everyday life.

Stay in Control of Your Play

Responsible gambling begins with setting clear boundaries. Before depositing or placing a bet, consider how much time and money you are comfortable spending and avoid exceeding those limits.

Set a gambling budget before you start playing.
Never gamble with money needed for rent, bills, food or other essential expenses.
Do not try to recover previous losses by increasing your bets.
Avoid gambling when stressed, upset, tired or under the influence of alcohol or other substances.
Take regular breaks during longer gaming sessions.
Keep track of your deposits, withdrawals and overall gambling activity.
Remember that every casino game involves risk and no outcome is guaranteed.

Responsible Gaming Tools

Pistolo provides account controls that can help players manage their gambling activity. Depending on the account settings available, these tools may include deposit limits, temporary breaks and self-exclusion.

Deposit Limits

Deposit limits can help control how much money is added to a Pistolo account over a selected period. Setting a limit before gambling can make it easier to stay within a predetermined budget.

Timeouts and Temporary Breaks

If you feel that you need some time away from gambling, a temporary timeout can restrict access to gambling activity for a defined period. This option can be useful when you want to take a short break and reconsider your gambling habits.

Self-Exclusion

Self-exclusion is intended for players who want to stop gambling for a longer period. Once a self-exclusion request is applied, access to gambling services may be restricted for the selected exclusion period.

If you want to request self-exclusion or discuss available account restrictions, contact Pistolo customer support.

Recognising Problem Gambling

Gambling can become harmful when it begins to affect finances, relationships, work, health or emotional wellbeing. Warning signs can develop gradually, so it is important to recognise changes in behaviour early.

You may want to reconsider your gambling activity if you:

Spend more money or time gambling than you originally planned.
Regularly try to win back previous losses.
Borrow money or use essential funds to continue gambling.
Hide your gambling activity from family or friends.
Feel anxious, frustrated or distressed when you cannot gamble.
Allow gambling to interfere with work, studies or personal relationships.
Increase your stakes in an attempt to recreate previous excitement.
Continue gambling despite negative financial or personal consequences.

If several of these signs feel familiar, taking a break and seeking professional support may be appropriate.

Do Not Chase Losses

Losses are a normal possibility in gambling. Increasing stakes or extending a session in an attempt to recover money can quickly increase financial risk.

Every new wager is a separate event. Previous losses do not make a future win more likely, and no betting pattern can guarantee that lost money will be recovered.

Understanding RTP and Random Outcomes

Casino games are designed with mathematical rules that determine how they operate over time. RTP, or Return to Player, represents a theoretical long-term percentage and does not predict the result of an individual gaming session.

A game displaying an RTP value does not guarantee that a particular player will receive that percentage back. Short-term results can vary significantly, and both wins and losses are possible.

Bonuses Are Not Guaranteed Profit

Pistolo promotions may include bonus funds, free spins, cashback or other promotional rewards. These offers are subject to specific terms such as wagering requirements, maximum bets, eligible games and expiry periods.

A bonus should not be treated as guaranteed income. Players should read the applicable promotion rules before activating an offer and decide whether the conditions fit their personal gambling budget.

Protecting Minors

Pistolo gambling services are intended only for users who meet the applicable legal minimum age requirements.

Parents and guardians should take reasonable precautions to prevent minors from accessing gambling accounts or payment information.

Do not share your Pistolo login credentials.
Log out when using a shared device.
Keep payment details and passwords private.
Use parental control or website filtering tools where appropriate.

Keep Your Account Secure

Responsible gaming also includes protecting access to your account. Use a strong and unique password and do not allow another person to gamble through your Pistolo profile.

If you believe your account has been accessed without permission, contact customer support as soon as possible.

Taking a Break From Gambling

You do not need to wait until gambling becomes a serious problem before taking a break. If playing no longer feels enjoyable, if you are spending more than intended or if gambling is becoming a regular source of stress, stopping for a period can be a sensible decision.

Account restrictions can also be used proactively as part of normal bankroll and time management.

Getting Support

If you are concerned about your gambling behaviour, consider speaking with someone you trust or contacting an independent organisation that specialises in gambling-related support.

Professional support services can provide confidential guidance, practical tools and assistance for people affected by problem gambling.

Contact Pistolo About Responsible Gaming

If you need help with account limits, temporary restrictions, self-exclusion or another responsible gaming request, contact Pistolo support through the contact form on the website or by email.

Email: [email protected]

When contacting support about responsible gaming, clearly state the type of restriction or assistance you require so the request can be handled appropriately.

Play Responsibly

Gambling should remain a form of entertainment. Set limits, stay aware of your activity and stop when the experience is no longer enjoyable.

Play responsibly. Never gamble with money you cannot afford to lose.