Privacy Policy
This Privacy Policy explains how Pistolo collects, uses, stores and protects personal information when users visit or interact with pistolofficial.com, create an account, use available services or contact customer support.
By using pistolofficial.com, you acknowledge that your personal information may be processed as described in this Privacy Policy. Where consent is required by applicable law, information will be processed only after the appropriate consent has been obtained.
Information We May Collect
The information collected by Pistolo depends on how a user interacts with the website and which services are used. It may include information submitted directly by the user as well as technical information generated automatically when accessing the website.
Account and Identification Information
When creating or maintaining an account, Pistolo may collect information such as:
- Full name
- Date of birth
- Residential address
- Email address
- Telephone number
- Username and account details
- Selected account currency
- Country or region of residence
Identity Verification Information
Where verification is required, Pistolo may request documents or additional information needed to confirm a user’s identity, age, address or payment ownership.
This information may include identification documents, proof of address, payment verification records or other documentation reasonably required for account security, fraud prevention, regulatory checks or withdrawal processing.
Payment and Transaction Information
When deposits, withdrawals or other financial transactions are performed, Pistolo may process information connected with those transactions.
This can include:
- Deposit and withdrawal history
- Transaction amounts and dates
- Selected payment methods
- Payment status information
- Relevant wallet or cryptocurrency transaction information
- Information required to confirm ownership of a payment method
Payment information may also be processed by third-party payment providers used to complete transactions.
Gaming and Account Activity
Pistolo may maintain records relating to account and gaming activity. This can include games played, bets placed, bonuses activated, promotional participation, winnings, losses, account balance changes and responsible gaming settings.
Technical and Device Information
Certain technical information may be collected automatically when a user visits pistolofficial.com.
This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Language settings
- Approximate location derived from technical information
- Pages visited and actions performed on the website
- Login dates and session information
- Cookie and similar technology identifiers
Communications With Pistolo
If a user contacts customer support or communicates with Pistolo through another available channel, records of those communications may be stored. This can include the content of messages, submitted documents and information required to resolve the request.
How Personal Information Is Used
Pistolo may process personal information for purposes connected with providing and maintaining its services.
These purposes may include:
- Creating and administering user accounts
- Processing deposits and withdrawals
- Providing access to casino and related services
- Verifying identity, age and account information where required
- Preventing fraud, misuse and unauthorised account access
- Reviewing suspicious or unusual transactions
- Applying bonus and promotional conditions
- Providing customer support
- Maintaining website functionality and performance
- Improving user experience and available services
- Managing responsible gaming tools and account restrictions
- Complying with applicable legal or regulatory obligations
- Protecting Pistolo, its users and third parties from unlawful activity
Marketing Communications
Pistolo may send information about promotions, bonuses, new features or other relevant offers where permitted and where the required marketing preferences or consent are in place.
Users can normally change their communication preferences through their account settings or by using the unsubscribe option provided in promotional communications.
Operational messages relating to security, account status, transactions or important service information may still be sent even if promotional communications have been disabled.
Cookies and Similar Technologies
pistolofficial.com may use cookies and similar technologies to provide website functionality, remember preferences, maintain sessions, analyse performance and improve the user experience.
Cookies may be used for purposes such as:
- Keeping users signed in
- Remembering language or account preferences
- Maintaining website security
- Measuring website usage and performance
- Understanding how visitors interact with website content
- Supporting relevant promotional functionality
Users can control certain cookie settings through their browser. Disabling essential cookies may affect the operation of some website features.
When Information May Be Shared
Pistolo does not need to make personal information publicly available in order to provide its services. However, information may be shared with selected third parties where this is reasonably necessary for website operation, transaction processing, security or compliance purposes.
Such recipients may include:
- Payment service providers
- Identity and account verification providers
- Fraud prevention and security services
- Technical hosting and infrastructure providers
- Customer support service providers
- Analytics and website performance providers
- Professional advisers
- Regulatory, governmental or law-enforcement authorities where legally required
Third parties receiving personal information are expected to process it only for the relevant purpose and in accordance with applicable privacy and data protection requirements.
International Processing of Information
Some service providers used in connection with pistolofficial.com may operate from countries different from the user’s country of residence. As a result, personal information may be processed or stored outside the jurisdiction in which it was originally collected.
Where required, reasonable measures may be used to protect personal information when it is transferred internationally.
How Long Information Is Kept
Pistolo may retain personal information for as long as necessary to maintain an account, provide requested services, resolve disputes, investigate suspicious activity and meet applicable legal, financial or regulatory requirements.
Different categories of information may be subject to different retention periods. Information that is no longer reasonably required may be deleted, anonymised or otherwise handled in accordance with applicable requirements.
Data Security
Pistolo takes reasonable organisational and technical measures intended to protect personal information from unauthorised access, alteration, disclosure, misuse or loss.
Users also have an important role in maintaining account security. Passwords should not be shared with other people, and users should contact Pistolo if they believe their account credentials or payment information may have been compromised.
User Privacy Rights
Depending on the user’s location and applicable privacy law, users may have rights relating to their personal information.
These may include the right to:
- Request access to personal information held about them
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information where legally permitted
- Object to or restrict certain types of processing
- Withdraw consent where processing is based on consent
- Request information about how personal data is processed
- Request a copy of certain information in an available format
- Change marketing communication preferences
Some requests may be subject to identity verification or legal limitations. Pistolo may retain information where continued storage is required for security, fraud prevention, dispute resolution or other applicable obligations.
Account Closure and Personal Information
Closing a Pistolo account does not necessarily result in the immediate deletion of all information associated with that account.
Certain records may continue to be retained where necessary for transaction history, security investigations, responsible gaming restrictions, fraud prevention or applicable legal requirements.
Responsible Gaming Information
Information connected with responsible gaming measures may be retained where necessary to maintain deposit limits, timeouts, self-exclusion restrictions or other account controls requested or applied to an account.
This information may continue to be retained after account closure where doing so is necessary to maintain an effective restriction or meet applicable obligations.
Third-Party Websites and Services
pistolofficial.com may contain links to websites, payment services or other platforms operated by third parties. Pistolo is not responsible for the privacy practices of independently operated third-party services.
Users should review the privacy policy of the relevant third party before providing personal information directly to that service.
Age Restrictions
Pistolo services are intended only for people who meet the legal minimum age required to participate in gambling activities in their jurisdiction.
If Pistolo becomes aware that personal information has been submitted by a person who is not legally permitted to use the service, appropriate steps may be taken to restrict the account and handle the associated information in accordance with applicable requirements.
Changes to This Privacy Policy
Pistolo may update this Privacy Policy when necessary to reflect changes to website functionality, operational practices, legal requirements or the way personal information is processed.
The latest version will be published on pistolofficial.com. Users are encouraged to review this page periodically to remain informed about current privacy practices.
Contact Pistolo About Privacy
Users who have questions about this Privacy Policy, the processing of their personal information or a privacy-related request can contact Pistolo customer support.
Email: [email protected]
When submitting a privacy request, additional information may be requested to confirm the identity of the account holder before account-specific information is disclosed or changed.
